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frequently asked questions

WILL I RECEIVE AN ORDER ACKNOWLEDGEMENT?
Yes, all orders will be acknowledged via email.

WHAT IS AN ADVERTISING SPECIALTY / PROMOTIONAL PRODUCT?
An advertising specialty, also known as promotional products or premiums, is any item imprinted with a logo or slogan and given out to promote a company, organization, product, service, special achievement or event.

Imprinted products that are distributed free are called advertising specialties. Imprint items given as an incentive for specific action are known as premiums. Business gifts, awards and commemoratives are considered promotional products.

T-shirts, mugs, pens and key tags are popular examples, and just about anything can be imprinted. In fact, our database includes more than 850,000 advertising specialties.

The advantage advertising specialties have over other media is that they often have a practical use, in addition to being effective advertising and branding tools. Recipients often keep them and the advertiser benefits from repeat exposures.

WILL I INCUR AN ART CHARGE?
The quality of your imprint depends on the quality of artwork supplied to us. All orders requiring artwork must be sent in black and white CAMERA READY art or Camera Ready PMS color separated if more than one color. If you provide artwork as specified, you will not incur an art charge.

Artwork may be submitted to sales@acreativetouchinc.com. All fonts must be converted to outlines, curves or paths. Accepted PC file formats: Adobe Illustrator (AI), CorelDraw (CDR), EPS, PDF. Artwork should be 600 dpi or higher, 100% of final size or larger.

When sending your artwork via email it is very important that you include the following information.

In the Subject Area:
· PO # and Name of Customer Service Representative (if known).

In the Message Area:
· Company Name, Your Name, Phone Number
· Item to be imprinted
· Name of Program Used to Create Art

Artwork with tight registration, halftones, screen tints and/or bleeds must be reviewed by our Art Department for approval. Avoid very fine lines, both in type and illustrations.

Should you require artwork, art charges will be assessed according to time, difficulty and amount of materials used at $75.00 per hour. Notification will be sent if charge exceeds $75.00.

All artwork received will be maxed out to our imprint area unless otherwise specified on your artwork.

IF I CANCEL MY ORDER WILL THERE BE A CANCELLATION CHARGE?

Orders cancelled during production will be charged for the work completed at the time of cancellation. Embroidered items add $100.00.

DO CERAMIC MUGS INCLUDE METALLIC GOLD OR PLATINUM IMPRINTS?
Metallic gold and platinum imprints, halos or bands are not standard on ceramic or glass items. Additional charges apply; please call Customer Care for details.

CAN I MAKE CHANGES TO AN ORDER?
Any changes made to an order (by phone) after received at factory must be confirmed in writing, email or by fax. Changes may delay shipments and charges may apply.

AM I RESPONSIBLE FOR COPYRIGHT/TRADEMARK LAWS?
A Creative Touch, Incorporated assumes that artwork submitted for reproduction in producing an order, was submitted in full compliance with the laws governing copyright, trademarks, etc. Purchasers, by placing these orders, agree not to hold A Creative Touch, Incorporated responsible for any damages, costs and/or expenses arising under these laws as a consequence of our use of said artwork.

HOW LONG IS DELIVERY TIME?
Delivery time varies by product between five working days and six weeks.

DISCLAIMER POLICY:
100% Cotton fabric colors are not guaranteed to be colorfast. Due to variances of materials and other circumstances beyond our control, A Creative Touch, Incorporated cannot guarantee continuity of shade, color, size, texture or construction of finished goods from lot-to-lot. Due to manufacture tolerances, all dimensions have acceptable variations of 1/2". A Creative Touch, Incorporated is not liable for delays due to acts of God, material shortages, shipping or customs intervention.

CAN I PROVIDE MY OWN EMBROIDERY TAPE?:

Yes, digitized files must be saved as Tajima format with color sequencing.

  • Tape Charge: $120 for all new orders not exceeding 5,000 stitches. For designs exceeding the standard amount of stitches, add $75.00 per each additional 1,000 stitches to the embroidery tape charge and $0.50 running charge for every additional 1,000 stitches to the price of the item.
  • Tape Edit Charges: Reduction or enlargement of customer supplied tape - $75.00. Maximum reduction or enlargement of tape is 20% of original size.

HOW LARGE IS THE ADVERTISING SPECIALITIES INDUSTRY?
Advertisers spent a record $17.8 billion on advertising specialties in 2005, according to the Annual Industry Sales Analysis from ASI. That is up 5.1 percent versus the prior year, and is twice the amount spent on Internet display ads, five times greater than outdoor, and more than cable television advertising (source: TNS Media Intelligence)

CAN I PURCHASE LESS THAN THE MINIMUM QUANTITY INDICATED?
Less than minimums may be available and varies by product. Unless otherwise specified, add $75.00 for all products. Absolute minimum on any style is half the regular minimum unless otherwise specified. Please call Customer Care for details.

WILL MY MUGS BREAK DURING TRANSIT?
To ensure safe delivery for ceramic mugs and drink-ware, a Protective-Pack box will be used. Our Protective-Pack cartons are designed and approved by Federal Express and UPS. Special rates have been negotiated with both Federal Express and UPS for this program. In the event that you decline the use of our Protective-Pack box or specify a carrier other than Federal Express or UPS, it is understood that A Creative Touch, Incorporated WILL NOT BE LIABLE FOR ANY BREAKAGE CLAIMS. Pricing for each Protective-Pack box is $6.25.

WILL THERE BE OVERRUNS AND UNDERRUNS?
All orders are subject to over-runs or under-runs of 5 – 10 % and will be billed accordingly. Orders specifying exact quantities are available for an additional charge. Please call Customer Care for details.

WILL I RECEIVE A PAPER OR ELECTRONIC PROOF?
Paper proofs and electronic proofs are available for $25.00. Paper proofs will be faxed and electronic proofs will be emailed. PRODUCTION BEGINS AFTER RECEIPT OF WRITTEN PROOF APPROVAL.

IS A PRE PRODUCTION SAMPLE OR PRODUCT PROOF AVAILABLE?
A pre-production proof is available on most hot-stamp, silk-screened or pad-printed items for $75; de-bossed items for $80; laser engraved items for $85. Any revisions on proofs will be charged a new proof charge that includes any additional art, die or screen charges.

WHAT IS PRODUCTION TIME?
Varies by product between five working days and six weeks. Please call Customer Care for details.

WHAT IS THE QUALITY OF CERAMICS?
Due to the inherent properties of ceramic ware produced by foreign manufacturers, there may be small imperfections or irregularities which should not be perceived as defective. Variations in materials, firing temperatures and color pigments may result in variations in glaze and imprint colors. These variations must be considered acceptable.

REGISTRATION:
A registration variance of + 1/32” may occur with multiple colors and must be considered acceptable registration.

REORDERS:
To insure exact duplication of a previous order please submit A Creative Touch, Incorporated invoice number. If previous order included an art, die or screen charge, but a change of copy is needed on the new order, it will be necessary to charge a new art, die or screen charge on the new order (except items where no art or die charges apply). Exact imprint color and product cannot be guaranteed on repeat orders.

DO YOU OFFER RUSH SERVICE?
Orders requiring less than normal production time must be clearly designated, and AIR SHIPMENT must be authorized. Orders needing 10 working days or less MUST HAVE FACTORY AUTHORIZATION before being accepted, and a rush charge may apply.

  • Rush Service Terms:
    - All camera ready artwork must be emailed to: sales@acreativetouchinc.com.
    - Catalog quantities only. Less than minimums are not available.
    - Subject to inventory availability – order must state Rush Order.
    - Customer’s account must be in good standing.
    - One imprint color and imprinted in one location only
    - No proof required.
    - Production begins the day after the order is received

WILL I INCUR A SET UP / SCREEN / DIE CHARGE?
Setup charges may apply to all orders/reorders and varies per product. Screens are maintained for 16 months. Any reorder placed later than 16 months will require a new screen. Please call Customer Care for details.

DO YOU OFFER SPLIT SHIPMENTS?
Orders shipped to more than one destination are subject to a charge of $15.00 for each additional destination.

SILK SCREEN:
PMS color match – add $50.00 per color. Exact color match cannot be guaranteed on re-runs or proofs. Double hit is recommended for better ink coverage when printing light ink colors on dark-colored canvas or wearables. Please call Customer Care for details and pricing.

WHAT ARE THE TOP PROMOTIONAL PRODUCTS?
Wearables (e.g., shirts — t-shirts, polos and jackets — and caps/hats)
Writing Instruments (e.g., pens primarily, but also highlighters and pencils)
Calendars (e.g., wall and wallet size, desk diaries, pocket secretaries and more).

WHY DO PROMOTIONAL PRODUCTS WORK?
Research shows how promotional products can and do positively impact a company’s sales, how important it is for businesses to have promotional budgets written into their business plans and how to enhance and expand business growth. For example, PPAI’s 2004 study, Promotional Products: Impact, Exposure And Influence, A Survey Of Business Travelers At DFW Airport, gave insight and confirmation to the effectiveness of using promotional products to increase and improve business presence:

  • - 55% of people questioned said they keep their promotional products for more than 1 year.
  • - 76.1% of respondents could recall the advertiser’s name on the promotional product that they had received within the past 12 months.
  • - 75.4% of respondents said they kept their promotional products because they were useful.
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